We all know how important it is to put the customer or client first and continuously go that extra mile to provide the highest quality of standards in our services and products.
Price will always be a major deciding factor on choosing something – especially now.
Quality and Customer Service will definitely be number one.
Making sure the customer or client is being exceptionally well looked after is vital.
This ‘well looked after’ feeling is what people need and want.
To be ‘Super Efficient’ you need to be ‘Well Organised’.
Being ‘well organised’ is not always an automatic or natural concept that everyone adapts to easily.
A lot of it needs to be learned and practiced.
You’re not automatically born with it.
If you want help to show off your ‘super efficiency’ in business - work with a Virtual Assistant.
A Virtual Assistant can be your ‘super efficiency’ leaving you to concentrate on what you do best in business.
Here are 7 points to consider
1. An email as below sent out without checking thoroughly before hitting ‘Send’
I will contact you immediately with a suitable date and time. Sorry for the incontinence in this instance.
Easily done when using the spell checking facility when you’re in a mad rush…
An embarrassing and possibly costly mistake to make…
2. Not returning emails and telephone calls within a satisfactory period of time
It takes seconds to send an email or make a phone call saying thank you for the enquiry and that you will be in touch very soon.
It is human nature to be annoyed when someone doesn’t return a call or email within your desired time frame.
It is even more human nature for someone to look and go elsewhere if you don’t return their call or email them quickly.
3. Sending an email to lots of people.
But putting all their email addresses in the 'CC' part instead of the 'BCC'part
It can be quite costly allowing everyone else to view everyone else’s email addresses.
4. Understanding when a ‘Form or Template’ is required for a specific job or process you do on a regular basis.
How often do you write out or type out something on a regular basis that would save you time if available on a form saved in Word or a regular email reply saved in Word that you could cut and paste?
5. Don’t have the full details of a client’s/customer’s enquiry or job to hand?
When a customer makes a call to your office, inefficiency becomes strongly highlighted if you can’t find their details or what the enquiry was about or what the job entailed.
6. Is all your information saved on different spreadsheets, databases, email contacts and word documents, instead of sitting in one central location on your computer?
Decide on what software system you prefer to use and update easily.
If you prefer to use spreadsheets for holding all your contact information with sales and notes included - get everything else exported into that one location.
This will save you endless amounts of time searching through different locations on your computer.
7. Lists of ‘Things To Do’
Make a decision as to where you’re most regularly and likely to look for your list of ‘Things To Do’.
If you prefer a written list on your office wall or a white board set out in ‘Monday to Friday’ style or Job Sheet saved on your computer desktop to view – which ever version works best for you, get into a habit of checking that ‘same place’ every day and updating with new ‘jobs to complete’.
REMEMBER– if you want help to show off your ‘super efficiency’ in business work with a Virtual Assistant.
A Virtual Assistant can be your ‘super efficiency’ leaving you to concentrate on what you do best in business.
Make your Customer Service Shine!
Sunday, November 29, 2009
Tuesday, November 24, 2009
Research into doing business in United Arab Emirates
This week we're meeting up with a team of students at Nottingham Trent University.
They've been conducting a research project on Dubai and Abu Dhabi to look at their culture of doing business and how Virtual Assistance can be offered as a service to businesses based in the UAE.
They've been conducting a research project on Dubai and Abu Dhabi to look at their culture of doing business and how Virtual Assistance can be offered as a service to businesses based in the UAE.
Saturday, October 17, 2009
Global Entrepreneurship Week - 16 to 22 November 2009
Virtual Administration will be working with Sheffield College presenting workshops to the students explaining how Virtual Assistance is a fantastic business to run offering hourly rate admin and creative support solutions to businesses.
Tuesday, September 29, 2009
How can I talk to millions of people about my business
Discover what you’re business is missing out on
Find out what your competitors are doing
If your business limits its online presence to a shop window called your website then you’re missing out on the rapidly growing and powerful networking opportunities.
Allowing you to effectively target your audience by having a visual presence and logging on to social networking sites like LinkedIn, Facebook and Plaxo, Twitter, blogs and EzineArticles opens up vast opportunities.
We can help you take advantage of these fantastic tools by asserting your company's presence online and reaching more potential customers, and important business contacts.
You’ve always got something to say about your businesses...
So SHOUT about it
Let us tell people about your latest offers, service, products, events, new business ventures and good news stories online. We can create your member profile for each of the business social network sites that helps drive further traffic to your company’s website.
Monday, August 24, 2009
Declare your independence by working with a professional VA
If you run your business from home and want to give that impression of looking bigger – then work with a Virtual PA. You don’t have to employ someone.
Having your own PA gives a little prestige and shows that you’re happy, confident and trusting when delegating work. Plus, working with a good PA lets you concentrate on other areas, letting them get on with sorting your daily/weekly activities and of course acting as that expert gate keeper.
Having a virtual PA on board gives you independence to move forward, having someone to rely on, take the load when something goes a miss, for example children being poorly, ideal situation whereby you can ask your virtual PA to cancel that important appointment with a client and reschedule while showing a professional, confident front.
Most sole traders/entrepreneurs are so busy wearing 20 different hats, tying themselves in knots and forget the purpose of ‘enjoying life’ – isn’t that why you decided to go self employed anyway…
Having the independence to go and do – leaves you relaxed and happy that your virtual PA is fielding your emails, answering them on your behalf, building relationships with clients, suppliers, business colleagues, booking your appointments and dealing with letters and reports.
If you’ve already got a busy family life and spend your time driving from meeting to meeting – the last thing you want to do on your return home is type up your notes from the day’s event before you forget what was said.
Find time in your day to speak with your PA and give them the information verbally over the phone. They’re most likely far quicker than you at typing and setting the letter/report out to look good.
If you are in a new business or have been going a good while, give yourself and someone else some independence. Delegate and use professional support offered by the virtual assistant.
Having your own PA gives a little prestige and shows that you’re happy, confident and trusting when delegating work. Plus, working with a good PA lets you concentrate on other areas, letting them get on with sorting your daily/weekly activities and of course acting as that expert gate keeper.
Having a virtual PA on board gives you independence to move forward, having someone to rely on, take the load when something goes a miss, for example children being poorly, ideal situation whereby you can ask your virtual PA to cancel that important appointment with a client and reschedule while showing a professional, confident front.
Most sole traders/entrepreneurs are so busy wearing 20 different hats, tying themselves in knots and forget the purpose of ‘enjoying life’ – isn’t that why you decided to go self employed anyway…
Having the independence to go and do – leaves you relaxed and happy that your virtual PA is fielding your emails, answering them on your behalf, building relationships with clients, suppliers, business colleagues, booking your appointments and dealing with letters and reports.
If you’ve already got a busy family life and spend your time driving from meeting to meeting – the last thing you want to do on your return home is type up your notes from the day’s event before you forget what was said.
Find time in your day to speak with your PA and give them the information verbally over the phone. They’re most likely far quicker than you at typing and setting the letter/report out to look good.
If you are in a new business or have been going a good while, give yourself and someone else some independence. Delegate and use professional support offered by the virtual assistant.
Struggling companies need to learn about the benefits of VA
There are plenty of businesses out there yet to recover and seriously need a helping hand from a professional Virtual Assistant – an hourly rate admin service which will greatly benefit the business.
Businesses need to learn and understand about Virtual Assistance, about how they can help themselves when it comes to administration staff.
There is a massive win win solution to this scenario.
If you’re struggling and need to make your admin staff redundant, why not train your existing admin staff to become Freelance Virtual Assistants and let them supply the support back to you on an hourly rate.
The benefits are common sense.
The business will get:
• Continuity of support from a Virtual Assistant who knows the business already
• A choice of how many hours support required per week/month that the business can afford to spend
• Relief knowing you’re helping the redundant member of staff move onto another career
• No massive monthly wage bill to pay each time and worry about
• Virtual Assistants take care of their own NI contributions, tax, pension etc
• You no longer have to provide office space, computer equipment and refreshments, Virtual Assistants usually work from home.
Those businesses that make use of a Virtual Assistant will bounce back and experience growth and will be in a far better position. Having the flexibility to retain the Virtual Assistance Services as and when required will be a huge bonus to the business.
Think positive and optimistic at all times.
Businesses need to learn and understand about Virtual Assistance, about how they can help themselves when it comes to administration staff.
There is a massive win win solution to this scenario.
If you’re struggling and need to make your admin staff redundant, why not train your existing admin staff to become Freelance Virtual Assistants and let them supply the support back to you on an hourly rate.
The benefits are common sense.
The business will get:
• Continuity of support from a Virtual Assistant who knows the business already
• A choice of how many hours support required per week/month that the business can afford to spend
• Relief knowing you’re helping the redundant member of staff move onto another career
• No massive monthly wage bill to pay each time and worry about
• Virtual Assistants take care of their own NI contributions, tax, pension etc
• You no longer have to provide office space, computer equipment and refreshments, Virtual Assistants usually work from home.
Those businesses that make use of a Virtual Assistant will bounce back and experience growth and will be in a far better position. Having the flexibility to retain the Virtual Assistance Services as and when required will be a huge bonus to the business.
Think positive and optimistic at all times.
Tuesday, July 21, 2009
Do you have contingency plans in place with the threat of Swine Flu
With the knock on effect of swine flu and fear of the virus hitting businesses – do you have a contingency plan in place to deal with this problem?
What about using the expert skills of a Virtual Assistant who works from home?
If you’re business environment already has the virus, why bring another person into the office to go off sick – invest in a home working Virtual Assistant to do the work for you instead.
Virtual Assistants charge an hourly rate for their services so you’re in control of how much you want to spend per week/month.
To give you an idea of the type of services they offer:
• word processing and audio typing
• creating content for emails
• website editing – changing written content and images
• spreadsheet and database management
• PowerPoint presentations
• internet research
• article writing
• mail-merges
• follow up phone calls to businesses after attending network events
A refreshing change and life saving option when you need someone who can do those admin jobs that get left to the last minute and make you suddenly panic…
What about using the expert skills of a Virtual Assistant who works from home?
If you’re business environment already has the virus, why bring another person into the office to go off sick – invest in a home working Virtual Assistant to do the work for you instead.
Virtual Assistants charge an hourly rate for their services so you’re in control of how much you want to spend per week/month.
To give you an idea of the type of services they offer:
• word processing and audio typing
• creating content for emails
• website editing – changing written content and images
• spreadsheet and database management
• PowerPoint presentations
• internet research
• article writing
• mail-merges
• follow up phone calls to businesses after attending network events
A refreshing change and life saving option when you need someone who can do those admin jobs that get left to the last minute and make you suddenly panic…
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